Digital products
Because a download cannot be returned, digital orders are final once the file has been made available. If a product is broken, missing a file or does not match its description, tell us within 14 days and we will fix it or refund it.
Physical products
- You may return an unused, undamaged physical item within 14 days of delivery for a refund.
- Keep the packaging, and email us first so we can give you a return reference.
- Return shipping is paid by the buyer unless the item arrived damaged or we sent the wrong product.
- Refunds are issued to the original payment method once the return is received and checked.
Faulty or damaged goods
Report a fault as soon as you notice it, with a photo where possible. We replace or refund faulty items, and we cover return shipping in those cases.
Shipping delays
If a tracked order has not moved for 10 working days, contact us and we will investigate with the carrier, then replace or refund.
How to start a return
Use the contact page, include your order number (for example SKM Computer's & Laptop Repairing Center #1234) and say what is wrong. We reply within one working day.
Exceptions
Gift cards, custom work and items marked final sale cannot be returned. Nothing here affects statutory rights that cannot be excluded.